• Customer Testimonials

  • Learn why companies value OSIsoft

    „Das PI System ist ein derart zentraler Bestandteil unseres Unternehmens geworden – ich kann mir gar nicht vorstellen, unsere Produktionsanlage ohne seine Hilfe zu betreiben.“ ”

    J.C. , Vice President, Appleton Coated, LLC

    „Das PI System bewahrt uns unsere Wettbewerbsfähigkeit auf einem umkämpften Markt, da es uns ermöglicht, ungenutztes Potenzial innerhalb des Unternehmens zu ermitteln. ”

    G.T. , Teamleiter Steuersysteme, Aughinish Alumina

    „OSIsoft ist ein Kernbestandteil unserer Raffinerie ... Das PI System ist DIE Anlaufstelle, wenn Sie Informationen zur Betriebsleistung der Anlage benötigen.“

    S. E. , Leiter der Systemtechnik, P.E., Ergon Refining, Inc.

    „Wir setzen das PI System als zentralen Datenpool für all unsere Prozessdaten, unsere Alarme und all unsere Chargen-Daten ein. Dies bietet uns eine gemeinsame Präsentationsebene für unser Produktionsleitsystem.“

    B.H. , Automationstechniker/MKES-Techniker, Janssen Biologics

    „IT Monitor brachte uns schon im ersten Monat Einsparungen von 30.000 USD, indem es einen Netzwerkengpass ausfindig machte.“

    D.R. , Westar Energy, Inc.

    “OSIsoft's Technical Support is second to none. Great people who do indeed go out of their way to help resolve any issues. The support website downloads great.”

    Jose Rovira , Abbott Pharmaceuticals (PPD) - API Plant, Abbott Laboratories

    “I've dealt with a lot of companies over the years. OSIsoft has the best technical support of any company I've ever dealt with. If the support person does not know an answer, they will find it promptly. Great company to work with.”

    D.O. , Arizona Chemical

    “I found the proper article to follow but didn't quite follow it correctly. I panicked and called tech support. Support was patient with me and explained the steps that I was previously following. This time I understood them. Love OSISoft!! Thanks again!”

    Jillana Goodchild , Espanola Mill, Domtar, Inc.

    “OSIsoft has the best support group of any software company that I work with. ”

    Michael Lackey , Head Office , Husky Energy Inc.

    “Always the best support of any software vendor that we have. ”

    Michael Lackey , Head Office , Husky Energy Inc.

    “Once you contact OSIsoft, everything is easier. They have a great commitment to support you with the existing problem and excellent service.”

    Leticia Mijangos , Iberdrola Energia La Laguna S.A. de C.V., IBERDROLA

    “I have worked on many SCADA & MES software platforms, and this is my first project with OSIsoft. I would openly claim that OSIsoft tech support is the best of any I have worked with. It is very helpful and boosts the confidence of engineers. Keep it up.”

    Sriman Narayana , King Abdullah University of Science & Technology – KAUST

    “Absolutely the best over-the-phone technical support I've ever received from any OEM. You are a lifesaver!”

    Mark Ford , Weston Milling, George Weston Foods Limited

    “I was extremely impressed with the level of knowledge and professionalism shown. Time was taken to ensure that I fully understood the process, that the steps taken to resolve the issue were documented and relevant KB articles were provided for future reference.”

    A. L. , Power & Utilities

    “I don't know of any other software that can positively impact every important business driver - environmental, safety, quality and ROI.”

    D.S. , Principal Plant Electrical Instrumentation Engineer , Arkema

    “There's no one in baseball that has sustainability in their title. They're all doing something else. If you're going to get them in the game, you've got to make it easy. So we wanted to make the information real-time, actionable and easy. My PI System data feeds right into the Major League Baseball centralized data collection system that's tracking my water, gas and electric, and it's automated. That's going to enable 29 other teams to adopt the kind of behavior that's helped us return more than $1.5 million to our bottom line in just four years.”

    S.J. , VP, Ballpark Operations , Seattle Mariners

    “The technician was very knowledgeable and fully understood and resolved my issue while on the phone. I really appreciate this level of support!”

    David Lafountain , System/IC Engineer III , Wyeth Pharmaceuticals (Pharmaceuticals)

    “OSIsoft has got the best technical resources. Very impressed with the way of working and prompt response. Thanks for all the hard work. We understand the significant perseverance from your end that resolved our issue.”

    Devi Krishna , Manager, Capacity and Supply Planning , Dr. Reddy’s Laboratories LTD (Pharmaceuticals)

    “Over the past seven years, the PI System has become a critical tool for providing and reporting production information to all levels and departments in the business.”

    D.H. , Business Analyst , BHP Billiton Yabulu

    “There's no part of the Corpus Christi operation that's not connected to, or touched by, the PI System. Having all of our data at our fingertips, plus the PI System desktop tools, has enabled the distribution of information into more business units. ”

    D.L. , Information Analyst and PI Administrator , CITGO

    “The support team suggested the exact solution and I was able to work on the solution. Many thanks for the exact solution and prompt help.”

    P.G. , (Oil & Gas)

    “The sum of all of these efforts gives us one version of the truth across all manufacturing sites and allows us to make informed decisions for our Global Network Optimization Efforts.”

    B.S. , Associate Business Systems Consultant , Abbott Nutrition

    “By strategically using PI Asset Framework, we were able to make sense of the data and build a powerful and robust solution around it. ”

    P.S. , Lead Architect , Doble Engineering Company

    “We have established information-sharing at the highest level, as well as enhanced productivity, secure collaboration, operational transparency and reliability, and created an image of integrity and safety to the public. Best of all, the PI System is easy to use and maintain, and we continue to find more ways to use it.”

    B.L. , Assistant Manager , Korea Hydro & Nuclear Power Company

    “We have standardized on the PI System software throughout the Domtar organization. We believe the OSIsoft products have helped us merge the culture of three different companies from which we originated a few years ago. The mills now all use the PI System.”

    B.W. , Director of Pulp & Paper Manufacturing , Domtar, Inc.

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